Innovating and differentiating yourself from your competition is critical. Our team of international experts can make this happen. We combine their specialist skills, together with best practice and the latest thinking, to deliver bespoke programmes to suit your specific requirements.
Lead Customer Experience Consultant
Client Services Manager
Business Growth Consultant
Business Operations Consultant
Sales and Marketing Consultant
Simon O Donnell
Brand Strategy and Design Consultant
Customer Experience Consultant (CCXP)
Hassan specialises in business growth using the latest thinking in business development and relationship management at both a strategic and tactical level to help organisations grow. His innovative approach and in depth understanding of Customer Experience has helped secure long term growth for numerous organisations In the UK and Middle East.
Steve is a UK leading Customer Experience expert and speaker. With over 30 years’ experience he has worked with some
of the biggest brands in the world. His commanding, engaging style, attention to detail and proven ability make him the ideal person to connect with when considering Customer Experience and employee excellence.
Do you know what your Customers say, think and feel about doing business with your organisation? Do you know what they really want?
If not, we can help you to better understand and engage with your Customers and gain a competitive advantage. We have the experience and the proven results to help you take your business to the next level.
Amjad brings together best practice and the latest thinking to deliver bespoke Customer Experience programmes to organisations in the Middle East and the UK. He uses proven methodologies and bespoke service packages to enhance your Customer’s overall experience and improve sales revenue and profitability.
Donnie is a natural people person and someone who easily builds strong relationships in understanding and valuing cultural differences that make each one of us unique. He understands both the bird’s eye view through to the actual plans that deliver real solutions to business problems.
A true specialist in staff engagement and wellbeing, coach, trainer and regular contributor to BBC Radio Northampton’s Expert programme with over 20 years of experience, Rachel has worked across leading private, public and not-for-profit arenas. With a natural ability to take people on a journey, she uses her incredible knowledge and consultancy skills to bring positive and sustainable organisational change, improved productivity and performance.
Simon advises businesses on how they can grow and develop in a variety of sectors, including telecommunications, recruitment, hospitality, retail and distribution. He believes the Customer is at the heart of everything an organisation does and that everyone in an organisation has to believe that Customer loyalty and lifetime value are key to long term success.
Stuart has vast experience in helping brands better communicate their message through a wide variety of channels (digital and print) Through strategy and design he has helped craft experiences that help brands to stand out, as well as stand for something.
Harry is our technologist with deep experience in the worlds of branding and technology. He has helped multiple brands from inception to delivery, as well as improved experiences for existing products. His deep understanding of the technology world allows us to select the best technologies for your unique requirements. He’s currently interested in Augmented Reality, Virtual Reality, IoT and enabling better customer experiences with the use of technology.
Amy is an adaptable customer experience professional (CCXP) and business operations manager with a solutions orientated, can do attitude and proven ability to communicate effectively across multi-disciplinary teams. Having successfully implemented a number of Customer Experience initatives across a number of sectors including Banking, Construction and Healthcare.
Amy is passionate about aligning the customer journey with back end processes and technology to provide systems that enhance data visibility, facilitate better business decisions and most importantly improve the end to end customer experience.