Innovating and differentiating yourself from your competition is critical. Our team of international experts can make this happen. We combine their specialist skills, together with best practice and the latest thinking, to deliver bespoke programmes to suit your specific requirements.
Lead Customer Experience Consultant
Customer Experience Consultant (CCXP)
Client Services Manager
Business Growth Consultant
Customer Experience Consultant
Simon O Donnell
Business Operations Consultant
Customer Experience Consultant
Brand Strategy and Design Consultant
Brand Design Consultant
Marketing Communication Consultant
Lead Service Designer
Design Thinking & Innovation Consultant
Hassan specialises in business growth using the latest thinking in business development and relationship management at both a strategic and tactical level to help organisations grow. His innovative approach and in depth understanding of Customer Experience has helped secure long term growth for numerous organisations In the UK and Middle East.
Steve is a UK leading Customer Experience expert and speaker. With over 30 years’ experience he has worked with some
of the biggest brands in the world. His commanding, engaging style, attention to detail and proven ability make him the ideal person to connect with when considering Customer Experience and employee excellence.
Amy is an adaptable customer experience professional (CCXP) and business operations manager with a solutions orientated, can do attitude and proven ability to communicate effectively across multi-disciplinary teams. Having successfully implemented a number of Customer Experience initatives across a number of sectors including Banking, Construction and Healthcare.
Amy is passionate about aligning the customer journey with back end processes and technology to provide systems that enhance data visibility, facilitate better business decisions and most importantly improve the end to end customer experience.
Amjad brings together best practice and the latest thinking to deliver bespoke Customer Experience programmes to organisations in the Middle East and the UK. He uses proven methodologies and bespoke service packages to enhance your Customer’s overall experience and improve sales revenue and profitability.
Donnie is a natural people person and someone who easily builds strong relationships in understanding and valuing cultural differences that make each one of us unique. He understands both the bird’s eye view through to the actual plans that deliver real solutions to business problems.
Simon advises businesses on how they can grow and develop in a variety of sectors, including telecommunications, recruitment, hospitality, retail and distribution. He believes the Customer is at the heart of everything an organisation does and that everyone in an organisation has to believe that Customer loyalty and lifetime value are key to long term success.
A true specialist in staff engagement and wellbeing, coach, trainer and regular contributor to BBC Radio Northampton’s Expert programme with over 20 years of experience, Rachel has worked across leading private, public and not-for-profit arenas. With a natural ability to take people on a journey, she uses her incredible knowledge and consultancy skills to bring positive and sustainable organisational change, improved productivity and performance.
Adrian Swinscoe is a consultant and best-selling author on customer experience, and has been growing and helping develop customer-focused large and small businesses for 20 years. He has previously worked with Shell, FT and The Economist Group and has advised and consulted to numerous large and smaller businesses helping them engage with their customers, build their customer retention and improve their service and customer experience.
Stuart has vast experience in helping brands better communicate their message through a wide variety of channels (digital and print) Through strategy and design he has helped craft experiences that help brands to stand out, as well as stand for something.
Najwat Rehman is usually found in the brightly lit colorful brands room, standing by the glass board, with a marker in his hand, playing with sketches, patterns and words. His quirky humor, approachable demeanor and bonds within the team allow him to understand and connect with what we stand for and translate its essence in his work.
He describes himself as a design thinker and loves anything and everything to do with design, innovation, technology and branding. Unlike stereotypical tech-creatives though, his ability to communicate and embody his zeal is refreshing and leaves others excited and committed to his vision.
Harry is our technologist with deep experience in the worlds of branding and technology. He has helped multiple brands from inception to delivery, as well as improved experiences for existing products. His deep understanding of the technology world allows us to select the best technologies for your unique requirements. He’s currently interested in Augmented Reality, Virtual Reality, IoT and enabling better customer experiences with the use of technology.
Marketing Communication advisor who can develop and execute branding and communication plans for all clients: achieving short- and long-term marketing objectives and tactics, brand and price positioning, Advising on above- and below-the-line budgets, Delivering cost effective advertising, promotions, packaging, POS development programs, Achieving ROI for all clients. Maintaining and strengthening the overall strategic growth planning and direction of clients business
Andy is a design and innovation consultant, an ideas person with a passion for start ups and entrepreneurship. He works across the private, public and third sector designing for customer experience and has a particular interest in making things happen at the intersection point between service design and technology.
Andy’s expertise as a service designer, prototyper and his background in product design mean his capabilities extend across the full spectrum of design. He believes in asking difficult questions and challenging why things are the way they are.
Andy listens to people with great sensitivity and skill and makes it simple for them to tell stories about the challenges and issues they are facing in their life and work. Andy’s flair is in how he works with people to turn their challenges into solutions – be that with individuals, or multinational organisations.
Maha was originally trained in architectural design but has acquired much practical knowledge in design management, experience design, and design research through her doctoral studies at Brunel University,London, UK. Maha’s key strength is an ability to tackle ill-defined problems and create innovative and desirable solutions that can improve people’s lives. Maha has more than 15 years of working experience in the design field and a passion for working on strategic design directions that can be seamlessly and successfully implemented in a sustainable manner.