Thorntons Retail Customer Experience Programme
Over the recent few months we have rolled out an extensive retail Customer Experience coaching and training programme to 40 Thorntons stores across the UK.
Our team of CX trainers and coaches worked with Thorntons’ store managers and retail assistants across the UK to improve the Customer Experience in Stores, by focusing on changing behaviours and language.
We are delighted to report that after 6 weeks the stores targeted by the programme have shown a significant improvement in both their mystery shop results and also their sales
We look forward to starting Phase 2 of the programme which focuses on CX skills and awareness.
7 Lessons In Buying And Selling Design
Markus Hohl, CEO of Hellon (our award winning service design partners) will be running a workshop on buying and selling design during the dmi:Symposium on.
Creating a World Class Buying experience…
Our unique approach to retail sales training: We believe very much in the ‘relationship’ and not just the ‘sale’. Through the delivery of a great.
Challenges of Implementing a CX Programme
Whether you use an external expert, or implement your Customer Experience programme internally, there are a number of challenges that may hamper your efforts. We.