Meet Our Multifarious Team

Hassan specialises in business growth using the latest thinking in business development and relationship management at both a strategic and tactical level to help organisations grow. His innovative approach and in depth understanding of Customer Experience has helped secure long term growth for numerous organisations In the UK and Middle East.

Steve is a UK leading Customer Experience expert and speaker. With over 30 years’ experience he has worked with some
of the biggest brands in the world. His commanding, engaging style, attention to detail and proven ability make him the ideal person to connect with when considering Customer Experience and employee excellence.

Amy is an adaptable customer experience professional (CCXP) and business operations manager with a solutions orientated, can do attitude and proven ability to communicate effectively across multi-disciplinary teams. Having successfully implemented a number of Customer Experience initatives across a number of sectors including Banking, Construction and Healthcare.
Amy is passionate about aligning the customer journey with back end processes and technology to provide systems that enhance data visibility, facilitate better business decisions and most importantly improve the end to end customer experience.

A customer experience Subject Matter Expert, Stevens experience is in CX strategy, service design, journey mapping and voice of the customer/employee.   A recognized Author (CEM Rebooted, 2017, Palgrave), and speaker, he has run over 100 customer experience projects over 14 years.

His training includes Agile PM, Cynefin, NPS and Journey Mapping Software. In 2013 he won the UK CEM Awards with Avios and has been cited by Forrester as Project Director for Maersk.

He has deep qualitative and quantitative research experience, rolling-out social media (Brandwatch), verbatim (Sensemaker) and churn analytics (IBM) platforms and methods. He also designs emotional measurement tools & specializes in setting up customer experience functions within firms including toolkits and training.

Hannah Foley CCXP is a passionate and energetic customer experience consultant and best-
selling co-author of ‘Customer Experience’. She has worked in the construction and financial
services industry for 15 years in FTSE 100 businesses heading up CX teams for Wolseley &
Barclaycard. She is passionate about helping organisations to develop their CX strategy with
solid foundations based on deep customer understanding, engaged colleagues and fully on-
board leadership.

Simon advises businesses on how they can grow and develop in a variety of sectors, including telecommunications, recruitment, hospitality, retail and distribution. He believes the Customer is at the heart of everything an organisation does and that everyone in an organisation has to believe that Customer loyalty and lifetime value are key to long term success.

Adrian Swinscoe is a consultant and best-selling author on customer experience, and has been growing and helping develop customer-focused large and small businesses for 20 years. He has previously worked with Shell, FT and The Economist Group and has advised and consulted to numerous large and smaller businesses helping them engage with their customers, build their customer retention and improve their service and customer experience.

Ali Malik (CCXP) is a Certified CX Professional by CXPA. He is a Strategic Business Management & Customer Experience Specialist helping to Craft & Transform Customer Centric cultures at organizations. He is a senior Coach. Consultant, CX Tech Enabler and has helped dozens of Companies in designing and re-engineering CX and Service Designs, Retail Management Consultancies, CX, Customer Service Excellence and Sales Management for various local and International brands, manufacturers and Corporate in Pakistan, Middle East and world wide.

Stuart has vast experience in helping brands better communicate their message through a wide variety of channels (digital and print) Through strategy and design he has helped craft experiences that help brands to stand out, as well as stand for something.