Be CCXP Ready – London
A lively two day immersive, hands-on course which will cement your knowledge, understanding and application of the 6 core CX.
CCXP Online Coaching Program
Are you looking to excel in Customer Experience? Boost your career by becoming a Certified Customer Experience Professional (CCXP) Our.
CCXP Preparation Workshop on-site
Are you looking to get your team certified in Customer Experience with the CXPA? Our unique 2 day CCXP (Certified.
CX Work & Play
HANDS-ON, IMMERSIVE & EXPERIENTIAL TRAINING This comprehensive CX bootcamp encompasses our CCXP Prepartion Workshop but also includes 2 day Playshop.
Engaging Hearts & Minds
Are you looking encourage the right mindset and develop a customer-centric culture? We know that enhanced Customer Experience starts with.
Service Recovery & Complaints
Is your organisation able to respond and recover a bad situation positively? When companies do a very good job recovering.
Creating a World Class Buying Experience
This masterclass is aimed at retailers who want to train their sales people how to provide an exceptional buying experience for.
Customer Journey Mapping
Our in-house Customer Journey Mapping Workshops are designed for all levels of staff to gain a real insight into the.
Advanced Customer Journey Mapping
This workshop covers all the foundations of customer journey mapping but also includes a technical element focused on how to.
Service Design & Innovation Professional
Service design is gaining recognition globally for the value that it adds to organisations, services and communities by putting people.