HANDS-ON, IMMERSIVE & EXPERIENTIAL TRAINING
This comprehensive CX bootcamp encompasses our CCXP Prepartion Workshop but also includes 2 day Playshop which uses Tric-Trac-Trow™ (flash card + board game) plus LEGO SERIOUS PLAY frameworks and methodologies to encourage visual interactive thinking and strives to push boundaries to build mindsets to solve business problems.
This training involves a Hands-On, Minds-On learning approach wherein play unlocks rich insights, enables constructive dialogue which leads to humanised thinking and build the right
mindsets as required for the customers & businesses
Key Learning Points
• Infuse and nurturing mindsets for Customer Centricity
• Understand the layers of Customer Centricity
• Learn 8 dimensions of Experience Enablers
• Gain mastery of 23 drivers for delivering WOW experiences
• Demonstrate application of Experience Innovation to daily work
• Turn problem areas into opportunity for CX innovation
• Identify immediate steps and effective actionable during service recovery
• Derive Customer Centric Principles for your team
