Digital Experience Design

We devise, design and build digital products and services, from quick prototyping right up to full-scale deployment.
We work with forward-thinking clients to change the digital landscape. If it can be created, and makes commercial sense, we can bring it to life.

From luxury textile manufacturers to new technology startups we have worked with a range of organisations across the private and public sectors

Our approach puts people at the heart of product strategies, developments and processes. The results are greater experiences for customers and greater capabilities for organisations.

Our workshops help clients to analyse key issues and devise creative and compelling new ideas. Our experts provide business cases for new digital initiatives, helping to justify investment and explore new opportunities to their full potential.

We use three principles to guide our work.

Make it meaningful
Why does it matter to people?
We make products and processes more meaningful to customers and employees. The value includes to the environments people live and work in and also it’s financial value to organisations.

Don’t just critique it, create
How can we make it better?
Critique is important but it needs balance. We creatively explore the different ways to makes things greater for people. Being creative gives the confidence and belief for organisations to make innovation happen.

Design it – use it – repeat
What did we learn from using it?
We experience what customers and employees go through. The direct learning and observations give the necessary insights to make great products and processes. We work in cycles to continuously learn and develop.

Human-to-human business

Hellon uses service design expertise and methods to help businesses evolve towards human-to-human experiences.

In a world obsessed with digital transformation, we bring the forgotten human back to the core of a truly omnichannel approach. We also run programs inside businesses to create organisational change. Our work creates empathetic services and working environments, it has impact.

We believe that all business is human-to-human business and that it is people, not processes, which drive emotional connections. In a world obsessed with digital transformation, we bring the forgotten human back to the core of a truly channel independent approach.

The best of services help their customers grow and thrive by helping them achieve their goals. From companies this requires a shift towards real empathic interest in their customers and smartness in how to help their employees turn these into innovative services.

In short, to turn concepts into great customer experiences requires a focus on great employee experience.